FAQ

Please read through this information carefully before placing an online order.

 

SIZE GUIDE

Please see below our size guide to off the rack sizing.

XS -
Bust 84cm, Waist 64cm, Upper Hips 86cm
Waist to Hemline 118cm

Small -
Bust 88cm, Waist 68cm, Upper Hips 90cm
Waist to Hemline 118cm

Medium -
Bust 92cm, Waist 72cm, Upper Hips 94cm
Waist to Hemline 118cm

Large -
Bust 96cm, Waist 76cm, Upper Hips 98cm
Waist to Hemline 118cm

Made to Measure -
Your order will be made to your specific measurements.  Upon ordering we will be in touch via. email to collect these measurements from you.  We always provide you with instructions on how to take them.  


Payments

All pricing on our website is in USD.  We offer a highly secure payment method through Paypal. 


Returns Policy 

We offer a strict but fair returns policy on all off-the-rack orders.  If you require a refund on your order, we must be notified within 72 hours of your order being received and signed for.  Returns must be sent back to us within 7 days us being notified. Refunds will be made minus shipping cost and only process if garments are in the same condition as we sent them out.

All made to measure pieces are non-refundable. 


Alterations

We do not offer alterations on any pieces orders regardless if they are off-the-rack or made-to-measure.  We do our very best to make made-to-measure garments as closely to your size and body shape as possible.  We recommend finding a local dress maker who can assist with any alterations.


Time Frames

All orders are made to order. Please allow 14 days for off-the-rack sizes and 30 days for made-to-measure sizes to be sent to you. You will receive an email upon your order being placed and an email upon your order being shipped.


Shipping

Courier prices are based on weight and destination of order.  Please take your order through to checkout to work this out.  We deliver our orders on the most secure and efficient services, please see time frames below.

New Zealand Overnight, Signed & Tracked

Australia 3-4 Working Days, Signed & Tracked

Worldwide 3-5 Working Days, Signed & Tracked


Care Instructions

All garments come with specific care instructions.  Generally we recommend dry clean only for your garments. 


Customisations

We do not offer customisations to any collection pieces.  If you wish to have something custom made, please see our Bespoke Service.


If your questions have not been answered, please contact us directly.